Refund policy
At LeFranc, we want you to feel confident with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned in the original packaging
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Proof of purchase is required
For hygiene and safety reasons, earrings or intimate items that have been worn are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
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Items that show signs of wear, use, or damage
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Final sale items (if marked as such)
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Items returned outside the 30-day window
How to Start a Return
To request a return, please contact our customer support team at:
Include your order number and reason for the return. If your return is approved, we will provide instructions on how to proceed.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing times may vary depending on your payment provider
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will work quickly to resolve the issue.
Exchanges
If you wish to exchange an item, please contact customer support and we’ll assist you with the best available option.
Contact Us
For any questions regarding returns or refunds, please reach out to: